Privacy Policy

1. Introduction

OpenUtilityLane ("we," "us," or "our") is dedicated to maintaining the confidentiality of your data. This Privacy Policy outlines how your information is collected, used, shared, and protected when you access our website openutilitylane.site or engage in our yacht charter offerings.

Your use of our services indicates your acceptance of the data practices detailed in this policy. Our policy is harmonious with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy standards required by Canadian law.

2. Information We Gather

2.1 Personal Data

Personal data that you willingly supply is collected by us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our website
• Take part in surveys or promotional events

This data can include:

• Your name, email, telephone number, and address information
• Financial details for transactions (handled securely by external service providers)
• Your preferred yacht charter details and necessities
• Contact information in case of emergency
• Provided dietary needs or health information, if any

2.2 Information Collected Automatically

Some data is automatically accrued upon your visit to our website, including:

• Your IP address and geolocation data
• Browser specifications and version
• Record of your site visits and durations
• Sites that referred you to ours
• Device details (model, display specifications, etc.)

2.3 Cookies and Similar Techniques

To personalize your experience, we use cookies and similar mechanisms, which allow us to:

• Recall your user preferences
• Examine our site's use and performance
• Deliver content tailored to you
• Enhance our offerings

You have the ability to amend your cookie settings in your browser options or our cookie consent tool.

3. Using Your Data

The information we collect is utilized for these purposes:

• Service Delivery: To administer yacht charter services, manage reservations, and communicate about your bookings
• Support for Customers: To address your questions and ensure support is provided
• Transaction Processing: To handle payments and maintain financial records
• Safety and Security: To safeguard our operations and prevent fraudulent behavior
• Promotions: To distribute promotional materials and updates (only with your consent)
• Enhancement of the Website: To study user interactions and elevate website capabilities
• Adherence to Law: To comply with legal and regulatory stipulations

4. Disclosure and Sharing of Information

Your personal information is not sold, traded, or leased to external parties. However, we may share your data in these scenarios:

4.1 Third-Party Vendors

We might divulge information to entrusted third-party vendors who provide support in the following areas: transaction processing, web hosting, maintenance services, email distribution, site usage analysis, and customer service activities.

4.2 Legal Obligations

Your data can be disclosed if mandated by law or to comply with legal processes, court orders, emergencies, or for the scrutiny of suspected illicit activities or fraud.

4.3 Business Reorganizations

In scenarios of business amalgamations, acquisitions, asset sales, your data could be part of the transferred assets.

5. Protecting Your Data

We employ relevant technical and administrative measures to shield your personal data from unauthorized infiltration, modification, revelation, or destruction. Such measures include encryption, secured servers, access protocols, consistent evaluations, and staff training.

Despite these safeguards, no internet or electronic storage method is infallible. Complete security of your data cannot be ensured.

6. Data Storage Duration

We store personal data no longer than is necessary for the purposes it was gathered, or as required by law. Typical storage durations are:

• Charter bookings: 7 years for tax and legal reasons
• Promotional communications: until you opt-out or request deletion
• Website analytics: 24 months
• Customer assistance: 3 years since the last interaction

7. Your Rights and Preferences

You have the right to request access, correction, deletion (within legal limits), data portability, marketing opt-outs, and decisions regarding cookie usage. For these matters, please get in touch with us using the information provided below.

8. External Services

8.1 Google Analytics

Google Analytics is deployed to understand how visitors utilize our website. You can opt-out with the help of the Google Analytics Opt-out Browser Add-on.

8.2 Social Networks

Our site may contain links to different social media platforms which have their own respective privacy policies.

8.3 Financial Transactions

Financial dealings are operated through third-party processors compliant with PCI DSS standards.

9. Cross-border Data Transfers

We may transfer your data for processing in regions other than Italy. We take measures to respect the privacy laws relevant to those transfers.

10. Minors' Privacy

We do not offer services to children below the age of 13 and do not intentionally collect their information. If a child's information is suspected to have been obtained, please make immediate contact with us.

11. Policy Updates

Changes to this Privacy Policy may take place to mirror amendments in our practices or as required by law. We will inform you of any updates by publishing the revised policy on our website, emailing registered individuals, or through a notice on our platform. Continued usage of our services following these changes implies your concurrence with the new terms.

12. How to Contact Us

Should you have inquiries regarding this Privacy Policy or our handling of data, please reach out to us:

13. Google Ads User Consent Policy Compliance

We ascertain compliance with the Google Ads user consent policy. Adjustments to cookie and tracking settings are available anytime through our cookie preferences.